Surviving Verbal Conflict Exam

Increased scrutiny placed upon public safety professionals has resulted in a growing need to master verbal conflict management skills.

When negative verbal encounters escalate to the point where physical force is used, criticism of the officers often results when ___________________.

Verbal de-escalation training provides public safety professionals with ________________.

This Surviving Verbal Conflict (SVC) course will deal extensively with techniques for use of physical self-defense, chemical sprays, and deadly weapons.

You need to take action when_________________.

In the context of this Surviving Verbal Conflict (SVC) course, “taking action” means ____________________.

In order to get the most out of this Surviving Verbal Conflict (SVC) course, you will need to ____________________.

The techniques taught in this Surviving Verbal Conflict (SVC) course can help __________________.

The term “Guardian” is defined as ____________________.

When a public safety professional is encountering a conflict situation with a member of the public, and he or she starts saying things like, “Do you know how long I have been a police officer? Let me tell you something. I was a cop since before you were born.” This would be an example of which career-altering event warning sign?

Greek Philosopher Aristotle said, “Audiences are made, not found.” What does this saying mean?

Which of the following is NOT one of the three tactics for handling Situation Two scenarios?

Listening carefully to what the person is saying not only helps you empathize, but it can also help you gain intelligence information about the situation which might prove useful.

When you realize that you have been drawn into a debate, or have used unprofessional language, what should you do?

Which of the following statements is an example of use of verbal deflectors?