ICLD 3.10 Leadership and Customer Service (POST # 09053-00651)

Leadership & Customer Service

This module introduces the concept of leadership as it relates to customer service both internally and externally.  The instructor discusses the importance of developing leadership skills and providing exemplary customer service traits in all that you do.  This is so significant to law enforcement because our customers are the citizens that we are sworn to serve and unlike customers in the commercial world they must rely on law enforcement to provide excellent services regardless of the circumstances.  Leadership sets the tone for how these services will be performed.

MN POST 09053-00651
Credits:  Two (2) hours
General Credits

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