ICLD 1.11 Active Listening (POST # 09053-00648)

Active Listening

As professionals, particularly in the law enforcement profession, we use communication as a primary tool to perform our duties.  One of the most important aspects of communication is listening to what is being communicated, but we don’t receive a great deal of training regarding effectively receiving the message.  This module is designed to provide law enforcement professionals with training regarding the importance of actively listening and receiving the message that is being communicated to them.  This skill is so critical that without it law enforcement professionals and their agencies are exposed to potential misunderstandings that can be disastrous and very difficult to recover from.

MN POST 09053-00648
Credits:  One (1) hour
Mandated Category: Conflict Management and Mediation

CLICK HERE for the course home page.