ICLD 1.11 Active Listening (POST # 09053-00648)

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Module Overview 

As professionals, particularly in the law enforcement profession, we use communication as a primary tool to perform our duties.  One of the most important aspects of communication is listening to what is being communicated, but we don’t receive a great deal of training regarding effectively receiving the message.  This module is designed to provide law enforcement professionals with training regarding the importance of actively listening and receiving the message that is being communicated to them.  This skill is so critical that without it law enforcement professionals and their agencies are exposed to potential misunderstandings that can be disastrous and very difficult to recover from.

Module Objectives

Upon successful completion of this module students should be able to:

  • Understand importance facts regarding human communication.
  • Identify the steps of listening.
  • Identify the 10 Keys to Active Listening.

The Minnesota Sheriffs’ Association is a continuing education sponsor as approved by the Board of Peace Officer Standards and Training. This course, Active Listening 09053-00648, has been approved by the POST Board for continuing education credit. Peace officers who successfully complete this course will receive one (1) hour of continuing education.

This course is approved for one (1) hour under the mandated category of Conflict Management and Mediation.