Overview of the Course: Crisis Management & De-Escalation Communication Skills

Crisis Management & De-Escalation Communication Skills During
The COVID-19 Epidemic

2  Credit Hours – MN POST #09053-0497

Course Overview:

This course provides a general overview of commonly encountered types of mental illness as well as general behavior issues related to stressors.   Officers encounter and respond to crisis, domestic and dispute calls on a daily basis. Through this course, they will gain an understanding of the types of stressors that cause and increase issues.

This course will present a series of skills that can be used to de-escalate and manage general and specific crisis situations. Officers will learn the important role of communications, empathy, body language, and how to avoid roadblocks especially in this time of the COVID pandemic while balancing officer safety.

This course was created in collaboration with:

Minnesota CIT
Minnesota Sheriffs’ Association
National Command & Staff College
Olmsted County Sheriff’s Office
Rochester  & Crystal Police Department

Sergeant James Schueller is a 20-year veteran of the Olmsted County Sheriff’s Office. He began his career as a Detention Deputy in 1999 later being promoted to Sergeant in 2002. In 2010 he moved to the Law Enforcement side of the Sheriff’s Office and worked as a Patrol Deputy until 2012 when he was assigned as an Investigator with the Southeast Minnesota Narcotics and Gang Task Force (SEMNGTF) that focused on Drug Enforcement, Gang Investigations, and Apprehension of Violent Offenders throughout the nine-county area covered by the SEMNGTF. In 2015, he was promoted to a Sergeant in the patrol division, supervising a platoon. In 2019 he was assigned as the Sergeant of the Investigations division. James is one of the coordinators for the Crisis Intervention Team Program, the lead negotiator and coordinator for the Crisis Negotiations Unit, and a member of the Threat Assessment Team. He has an AA degree in business and law enforcement certificate. Sergeant Schueller provides training internally and in the community on a variety of topics and is an adjunct instructor within the Law Enforcement Program and Rochester Community and Technical College.

Megan Schueller, MA, LPCC is currently the Mental Health Professional for the Olmsted County Sherriff’s Office and the Rochester Police Department, a coordinator for the Crisis Intervention Training Program, and a member of the Threat Assessment Team and Crisis Negotiations Unit. Prior to her current role she served as the mental health liaison to the court, coordinated the Jail Diversion Program, and oversaw forensic commitments. Megan has a total of 18 years of experience in the field of mental health and social work, she has been with Olmsted County for the past 16 years, 11 of which have been forensic/correctional settings. Megan holds a Master’s Degree in Counseling and Psychological Services from St. Mary’s University.  She has training in Dialectical Behavior Therapy, and Critical Incident Debriefing. Megan provides trainings to staff and community providers on mental health and risk assessment topics and is an adjunct professor for the RCTC Law Enforcement Program.

Gennae Falconer is the Learning and Development Coordinator for MN CIT, she’s been working with MN CIT presenting in the 40-Hour CIT Certification class since late 2016. In her role with MN CIT, she facilitates learning as a presenter for the mental health information part of the course. In addition, she works with other staff, presenters, and facilitators to help create a positive, engaging, and meaningful training experience. She has a master’s degree in Forensic Psychology. In her full-time work, she’s involved serving folks with serious and persistent mental illness (SPMI) in the community. She, the staff, and the people they serve are interacting with law enforcement for various reasons, and desire to have strong helpful relationships with all parties. Gennae is involved with MN CIT because the organization provides opportunities and experiences to share back with those who are dealing with mental illness, and facilitate education about how folks with SPMI can effectively work with their local law enforcement to be able to be better served in their community.  While Gennae is a mental health professional, her brother is a police officer, and that serves as additional motivation to make sure that law enforcement personnel have access to the best training available to understand and help people who are in crisis, for the officer’s safety as well as the person in crisis.

Brian Hubbard assumed the role of Deputy Chief of Police with the Crystal Police Department in August, 2018.  In this role, Brian manages the day-to-day operations of a busy inner-ring suburban law enforcement agency.  Prior to coming to Crystal, Brian spent 12 years as a Police Officer, School Resource Officer, and Sergeant with the Edina Police Department.  During his time with Edina PD, he developed the Police Citizens’ Academy Program, hosted the Department’s Beyond The Badge cable TV show, taught children and teens through the DARE, Junior Police, Safety Camp and Teen Safe Driving programs.  Brian is certified as a Drug Recognition Evaluator, a Crisis Intervention Officer and Instructor, a DARE Instructor, and a Field Training Officer.  Brian received the 2017 Officer of the Year Award and received a Department Commendation. Brian also serves as adjunct faculty and lead instructor in the law enforcement program at Hennepin Technical College.  Prior to entering into the field of Law Enforcement, Brian had a very successful 16 year career working with the YMCA.  Brian currently serves as President for the MN Law Enforcement Memorial Association.  Brian’s education includes a B.S. in Police Science from St. Mary’s University, and an A.S. in Law Enforcement from Minneapolis Community & Technical College.  He has done additional studies in Non-Profit Administration from Metropolitan State University.  He is a graduate of the FBI-LEEDA Executive Trilogy and the Northwestern Supervision School.